Shipping policy

Shipping Policy

We’re a small, independent business, and every Nina Naturals order is prepared with care. Please review the information below before placing your order.

Processing Time

Orders are typically processed, packaged and sent for shipping within 3–5 business days (excluding weekends and holidays). Processing time does not include delivery time.

During product launches, promotions, or high-volume periods, processing times may be slightly longer. We appreciate your patience while we carefully prepare your order.

Shipping Rates & Methods

For domestic orders (within the USA), we simply charge a flat rate fee for shipping under a certain value. This is done to save you money and simplify checkout.

For international orders, shipping is calculated based on your location and current postage rates.

We currently ship using trusted carriers that offer the best pricing including USPS, UPS, and FedEx. Shipping speed begins after your order has been processed and shipped.

Delivery Time

Estimated delivery times vary by location and carrier, but most orders arrive within 3–10 business days after shipment.

Please note:

  • Delivery times are estimates, not guarantees

  • Carrier delays are outside of our control

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update.

Shipping Address Accuracy

Please double-check your shipping address before placing your order.

Nina Naturals is not responsible for:

  • Orders shipped to incorrect addresses provided at checkout

  • Packages marked as delivered by the carrier but not received

If an order is returned to us due to an address error, reshipping fees may apply.

Damaged or Lost Packages

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the packaging and product.

For packages marked as delivered but not received, we recommend contacting the shipping carrier directly. We are happy to assist where possible, but cannot guarantee replacements for carrier-related issues.

Temperature & Seasonal Considerations

Our products are made without synthetic stabilizers. Extreme heat or cold during transit may affect texture, but not safety or effectiveness. If you have concerns upon arrival, please contact us.